The Seller can only accept orders for delivery to the following countries: Italy, Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Ireland, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Iceland, Liechtenstein, Norway, Switzerland, Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary, Albania, Saudi Arabia, Argentina, Armenia, Bosnia, Chile, Croatia, United Arab Emirates, Jordan, Grand Cayman, Guatemala, Israel, Lebanon, Macedonia, Moldova, Peru, Qatar, Serbia, South Africa, Turkey, Ukraine, USA, Canada, Australia, South Korea, Japan, Hong Kong, Indonesia, Malaysia, Mexico, New Zealand, Singapore, Taiwan, Thailand, Macau, and Russia.
Please note that the Seller cannot ship to military addresses, restricted areas, collection points or PO boxes. For further information, please contact the Seller.
We offer free collection from our boutique for purchases made within Italy.
Until the order is paid in full, the product(s) ordered remain the property of the Seller. Delivery of the product(s) is subject to receipt of full payment. A signature will be required upon delivery. Responsibility for the purchased items passes to the Customer upon delivery. If the Customer has specified a recipient other than themselves, the Customer expressly accepts that the signature of that recipient (or of another person at the delivery address) constitutes proof of delivery, the transfer of responsibility to the recipient and the fulfilment of the sales contract by the Seller. The Seller reserves the right to deliver the products exclusively to the intended recipient as indicated on the address label and, for certain product categories, to verify identity upon delivery.
The Seller will send the products ordered to the Customer at the address indicated, under the aforementioned conditions, by courier and/or trusted delivery services, specifically Ferrari, FedEx and DHL. The average delivery time is 2-4 working days for orders to mainland Italy and 4-6 working days to offshore islands. For international orders, the average delivery time is 4-6 working days, but this is dependent on the customs procedures for each country.
Upon receipt, the Customer is required to verify that their order is correct. The Seller cannot be held responsible for delays or non-delivery due to force majeure or unforeseeable circumstances.
The Seller will not be liable for damages, losses and costs incurred as a result of the non-delivery of the goods within the foreseen time frame and the Customer is only entitled to a refund of the price paid. The Seller will take all reasonable steps to ensure delivery by the courier within the aforementioned terms and, in any case, no later than thirty (30) days from that date. Exceptions are made in cases where the purchase involves a product or service for which longer delivery times are indicated, such as bespoke products or services.
In case of non-delivery within thirty (30) days from the date of the order confirmation or within the longer deadline agreed, the Customer can ask the Seller to deliver within an additional timeframe appropriate to the circumstances; if delivery is not made within the additional timeframe, the Customer is entitled to terminate the contract. In this case, the Seller will refund the total amount paid to the Customer.
A product purchased from the website can be exchanged within fourteen (14) days (hereinafter, the “Withdrawal Period”) and in compliance with the indications and procedures set out in these General Conditions of Sale. Products can be exchanged with another Villa product, provided that product is available and that the exchange complies with the provisions of the General Conditions of Sale, in particular with Section 13. Purchase of the initial product will be cancelled and a new order for the replacement product will be issued. For the sake of clarity, it should be noted that the exchange outlined in this paragraph does not refer to the product exchange required by law in favour of the Customer in the event of product defects (see Section 12), which remains governed by the relevant provisions of the law.
To request an exchange and check availability of the replacement product, the Customer must complete the exchange form found under Shipping and Returns (hereinafter, the “Notice of Exchange”) and notify the seller via email at: firstname.lastname@example.org. In order to respect the Withdrawal Period, simply contact the Seller and follow their instructions, or send the Notice of Exchange before the end of the Withdrawal Period expires.
Only products returned in compliance with these General Conditions of Sale will be considered eligible for refund or exchange.
In case of exchange with a less expensive product, the Customer will not be entitled to a refund of the price difference but will accrue a credit on their next purchase. In case of exchange with a more expensive product, the Customer will be required to pay the price difference.
Return shipping costs are at the Customer’s expense and all responsibility for loss, theft, damage to the goods and any other harm caused to the products during transport is borne by the Customer.
Condition of returned products
Products must be returned undamaged and in perfect condition, with all protective materials, tags and labels intact, as well as the original shipping box and packaging, including all accessories and documents and any free items received as part of the order. If the product shows signs of wear, damage or alteration, the Seller reserves the right to refuse the item returned for exchange or, alternatively, to reduce the value of the exchange voucher.
If the product does not meet the return conditions, the Seller is authorised, on the basis of these General Conditions of Sale, to refuse the exchange and to return the product to the Customer at the Customer’s expense.
Non-refundable and non-exchangeable products
The right to exchange does not apply to bespoke products, including, by way of example, any product made to specifications from the Customer and engraved products.
Only the original purchaser of the product has the right to exchange and the right to exchange will in no case be granted to a person who has received a product purchased by another person. If the recipient of a gift wishes to return a product, they may contact the Seller to discuss the options available.
For any requests for repairs to a product ordered through the Website, the customer should contact the Seller at the addresses indicated in Section 1 of these General Conditions of Sale.
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